Job Details

  • Title: Customer Service Representative
  • Code: RCI-XLM-104760
  • Location: Morton Grove Illinois (IL) 60053
  • Posted Date: 06/07/2019
  • Duration: 12 Months
  • Status: Open
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  Job Description

Job Summary

  1. Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction. Refers special product orders to proper department for pricing and special construction details. 2. Edits customer orders assigning various code numbers for statistical tabulation and commodity identification. Indicates method of shipment, tag information and product pricing. 3. Enters orders in ERP system and follows them up until order is acknowledged with a ship date to customers. 4. Communicates with customers through verbal, written and personal contact concerning delivery problems and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing and product availability. Interfaces with necessary departments to effect solutions. 5. Generates inter-departmental inquiries regarding availability of delinquent product and requests to expedite product when needed. 7. Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions. 8. Enters customer inquiries generating service requests and activities to resolve customer inquiry. 9. Other duties as assigned by Export Customer Service Supervisor and/or Manager. Education, Certificates, or Licenses Required: Two (2) years of college or technical schooling or five (5) years’ experience in a technical position.

Main Duties & Responsibilities          

Experience./Skills/Knowledge Required Must have a working knowledge of order processing and marketing policies and procedures. Should also have a basic knowledge of products, customers, pricing and logistics. • Minimum of 4-5 years customer service experience preferably in a technical product line, B2B Preferred. • Demonstrated customer advocacy skills • Ability to self-motivate and work independently • Comfortable in a fast paced environment welcoming change and growth • Proficiency in Microsoft Office. Experience working with CRM system (Salesforce.com, Microsoft Dynamics) a plus • Proficiency in second language a plus • A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required • Ability to process a high volume of transactions with proficiency, accuracy and integrity • Ability to handle multiple tasks simultaneously and prioritize accordingly • Effective verbal/written communication skills. • Strong business acumen, organizational, time management skills and attention to detail required.