Job Details

  • Title: Customer Service Representative
  • Code: RCI-ABT-77811
  • Location: Lake Forest Illinois (IL) 60045
  • Posted Date: 06/11/2019
  • Duration: 23 Months
  • Status: Open
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  Job Description

  • Any candidate who has SAP experience.
  • Previous experience/job titles: call center experience, office clerks, professional positions that required high volume customer interfacing and problem solving
  • Someone with a background in training, coaching or counseling background in cross selling/offering alternative suggestions etc.
  • A Bachelors degree is a MUST have
  • 3 - 5 year experience required.
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word