Technical Product Owner in Waltham, MA

  • Title: Technical Product Owner
  • Code: RCI-12707
  • RequirementID: 105132
  • Location: Waltham, MA 02451
  • Posted Date: 01/19/2023
  • Duration: 10 Months
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  Job Description

Job Purpose

  • We are seeking a Technical Product Owner (TPO) with Salesforce and(or) Maximo experience to help us develop and evolve customer support features for our Gas business.
  • Our Salesforce product suite includes full CRM capabilities including SF Sales cloud, SF Field Service, Community Portal, mobile features, scheduling and mapping.
  • Our Maximo product suite includes full asset management, work order management and reporting capabilities.
  • Working closely with business and technical stakeholders, the TPO will contribute to all aspects of solution development, including analysis, design, development, and testing.
  • This role is key to us continually improving our customers’ experiences while reducing our costs to serve them and to our commitment to a clean, fair, and affordable energy future.

Ensures:

  • Jira backlog is well structured (epics, features, stories, tasks) and articulated (i.e. crafts clear tickets that are appropriately detailed and linked to supporting information and/or dependencies)
  • Scrum teams always have an adequate number of prioritized ‘ready’ tickets
  • Product decisions are appropriately documented
  • Technology decisions are guided by customer and business needs and target outcomes
  • Risks and scope trade-offs are effectively communicated across stakeholders

Collaborates with the product lead to ensure:

  • Scrum team work is prioritized and desired outcomes are clear
  • Entire scrum team is aligned re: business and customer priorities
  • Acceptance criteria and definition of done are clear; work is signed off as done before it’s released
  • Team is prepared for productive PI planning

Collaborates with the scrum master to ensure:

  • Sprints and releases are well planned and managed
  • Scrum team work is well orchestrated (i.e. execution of work is effective and efficient, including partner contributions)
  • Obstacles to work are quickly removed when they arise
  • Regular demos occur and are framed against target outcomes and acceptance criteria
  • Prioritized retro feedback is actioned

Other core competencies:

  • Focuses and motivates team
  • Actively participates in all scrum team ceremonies
  • Fosters cross-functional collaboration
  • Brings system thinking while supporting focused execution
  • Models servant leadership
  • Coaching and mentoring as appropriate

Required experience:

  • 5+ years as technical product owner; demonstrable experience translating business needs for technical team members
  • 2+ years working with Maximo
  • 1+ years working with Salesforce
  • 2+ years working with Jira and Confluence
  • Strong collaboration and relationship skills
  • Strong critical and creative thinking skills

Preferred experience:

  • Customer information systems
  • MuleSoft
  • Working in a scaled agile environment
  • Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager, (POPM)

Appreciated experience:

  • Utility industry
  • Product engineering
  • Product design
  • CX product strategy


About Rangam:

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
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