Configuration Management Database Services in US-Remote

  • Title: Configuration Management Database Services
  • Code: RCI-85823Y0446
  • RequirementID: 105159
  • Location: US-Remote
  • Posted Date: 01/20/2023
  • Duration: 26 Months
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  Job Description

Location-  REMOTE / 2 MTC


  • Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
  • Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
  • Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
  • Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
  • Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
  • Identifying, adding, modifying, and removing CIs via automation/remedy workflow
  • Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
  • Auditing configuration records and dependency information for current BAU work as well as NextGen related work
  • Determining areas for optimization and best practices for current BAU work as well as NextGen related work
  • Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
  • Provide applicable documentation, workflows, diagrams, etc.


  • Minimum 10 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
  • Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
  • Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
  • Remedy smart reporting experience


  • BMC Remedy certification
  • ITIL Certification
  • Have previously worked with OTI/Public Safety City agencies

About Rangam:

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
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