Content Strategist in Brooklyn, NY

  • Title: Content Strategist
  • Code: RCI-R1585A
  • RequirementID: 105322
  • Location: Brooklyn, NY 11201
  • Posted Date: 01/25/2023
  • Duration: 18 Months
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  Job Description

Overview:

  • The Division of Instructional and Information Technology (DIIT) focuses on meeting the needs of students, teachers, and administrators in today’s complex learning environment. With 1,800+ schools and over 1 million students, the DOE requires a world[1]class technology organization.
  • DIIT manages and supports data centers, networks, devices, and systems necessary to facilitate student learning, family engagement, and DOE operations.
  • The driving force behind our success is our unwavering belief in user-centered design and development, clear and effective communication, an unwavering commitment to equity that includes developing products that meet WCAG 2.0 AA standards for accessibility.
  • DIIT requires professional services to support day-to-day needs of the Digital Content Strategy Program.
  • This project will allow DIIT to build a framework and policies needed to provide high quality IT related digital content for DOE end-users including families, students, and staff.

 

High-Level Project Goals

  • Develop comprehensive framework for IT communication and documentation strategy, processes, and policies
  • Implement editorial standards for IT applications, user manuals, including development of templates, style guides, workflows, and step-by-step instructions that support these practices.
  • Translate complex IT product technical information into simple, polished, and engaging content for end-users
  • Create end-user feedback processes to maximize engagement with DOE IT application content.
  • Develop IT-related communication and documentation that maximizes effective use and engagement with IT applications.
  • Maintain a repository of IT related reference materials, including research, usability tests, and design specifications

 

Content Strategist

  • Requires excellent writing skills; previous experience in project management and digital communications; a fundamental understanding of digital accessibility and inclusion along with familiarity with Web Content Accessibility
  • Guidelines (WCAG) and best practices in the use of plain language.

 

Job Detail:

Outline Of Responsibilities:

  • Develop and implement communication and product rollout strategy for DIIT’s communications for families, schools, central, and field offices
  • Developing and implementing DIIT’s Digital Communication strategies and processes
  • Creating materials for digital, events, and multimedia content, such as presentations, videos, email campaigns, surveys, guides, and website updates
  • Setting priorities for and with project teams, including developing and delivering communication plans and supporting necessary work
  • Measuring progress and results, adjusting as needed to achieve desired outcome
  • Identifying communications solutions for complex technical, operational, or organizational challenges
  • Understanding of current communication trends as they relate to multimedia and digital technologies and applications, including social networking, media tools, video projects, and email campaigns
  • Adhering to best practices in the use of plain language. Provide representative samples of your work.
  • Working effectively with cross-functional teams to meet project goals and deadlines, particularly in an environment of uncertainty or ambiguity

 

Mandatory Minimum Qualifications:

  • Minimum 3 years of experience as an effective content strategist, or similar role, with increasing responsibilities
  • Minimum 4 years of experience developing digital content and applying best practices in user-centered design
  • Minimum 4 years of experience working with content creation and publishing processes that span large organizations
  • Working knowledge of WCAG 2.0 AA standards
  • Experience developing communications for localization/translation
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience developing long-form case studies for publication

 

Preferable Qualifications:

  • Bachelor’s degree in relevant field, can be technical, journalism, communication, political science, education policy, or another relevant field
  • Management experience within a large, complex organization in a public relations or communications capacity
  • A familiarity with education and technology issues
  • Familiarity with organizational change management processes
  • Fluency in HTML-editing tools and Content Management Systems. Sitefinity experience a plus
  • Proficient with the Google suite – Docs, Slides, Sheets, and Forms – as well as the Microsoft Office Suite and related software
  • A can-do attitude, willingness to work as a team, and good sense of humor
  • Digital design abilities (or at least a good eye!) a plus


About Rangam:

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