Parts Administrator in Carrollton, TX

Work week: Mon to Fri (8:00am to 5:00pm) – Starting in May Summer hours (8:00am to 5:30pm) – 1 hour lunch

Summary:

• Responsible for data entry, report creation and admin support to the hiring manager.
• Daily duties of the store in the backend.
• Responsible for processing parts orders, open and closed claims billing to credit, invoicing customers on sale of regular parts orders, and handling warranty claims.

Major Job Duties and Responsibilities:

• Processes claims and files.
• Processes warranty return forms.
• Assists customers by providing warranty information (via phone or email) small volume.
• Inputs and logs stock orders.
• Credits customers for paid claims.
• Calls customers on deleted claims and re-enters new claims.
• Research all freight bills to determine if billable or non-billable.
• Submit claims for damaged freight.
• Possesses knowledge on CATS, and Oracle.
• Receives and checks written or verbal customer purchase orders.
• Verifies stock availability and processes shipment orders.
• Maintains related order files and records.
• Monitors delivery dates and notifies customers of delays.

MUST HAVE

• High School Diploma
• 6 months to 1 year related experience and/or training
• Excellent communication skills (Verbal & Written)
• MS Office Suite knowledge (Excel basic knowledge)
• Self Starter, motivated, able to work independently

NICE TO HAVE

• Oracle
• Billing system (Prophet 21)
• Associate's degree (A. A.) or equivalent from two-year college or technical school.

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