Patient Care Coordinator in North Chicago, IL

  • Title: Patient Care Coordinator
  • Code: RCI-21503
  • RequirementID: 106977
  • Location: North Chicago, IL 60064
  • Posted Date: 03/20/2023
  • Duration: 12 Months
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  Job Description

What are the top 3-5 skills requirements should this person have?

  • Customer Service
  • Work ethic
  • Empathetic
  • Agile
  • Listening skills
  • Computer Proficient

What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?

  • Call center background
  • Pharmacy background
  • Insurance background


What type of environment is this person working in?

  • Group setting
  • Individual Setting
  • Combination of both


Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours?

  • 5 days a week, 8.5 hours a day/ Overtime can range from offered to mandatory
  • Hours open are 7am-7pm, new hires start with later shift but need to be open for flexability
  • During the year, we may have mandatory overtime that could be up to 10 hours a week


6Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)?

  • Agents will work onsite and have possibility to work remotely in the future based on preformance three months after training
  • Training will be done 100% onsite


  • Describe the primary goals, objectives or functions or outputs of this position.
  • This position is responsible for providing inbound and outbound call support and best in class customer service to patients, physicians and physician's office staff, who utilize Pharmacy
  • Solutions for benefit investigation and prescription procurement services. This role will also be responsible for securing patient's financial responsibility for their medications and
  • assuring appropriate education materials are provided to the patient as requested. This
  • position uses the core pharmacy system to manage their workload, perform their duties, and
  • route work to other members of the Pharmacy Solutions operations in order to complete the
  • benefit verification and prescription approval process.


List up to 10 main responsibilities for the job. Include information about the accountability and scope.

  • Provide subject matter expertise of product coverage, insurance benefit coverage, Client sponsored co-pay cards and alternative forms of coverage for supported products.
  • Assists patients with treatment compliance by scheduling and entering medication orders into the pharmacy information system.
  • Enter patient demographic, health insurance, specific clinical/financial information, and prescription information into the pharmacy information system and notify the physician of any incomplete or incorrect prescription information; captures and updates patient Medical Profiles including medications, allergies, and medical conditions.
  • Assist the pharmacist in the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, and corporate and departmental policies and procedures.
  • Meet performance standards in alignment with predefined metrics.
  • Contact patients to inform them of benefits and estimated out of pocket expense.
  • Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring Client meets FDA regulations.
  • Completes all required training perform all functions in the position e.g., Soft Skills certification, product and disease overviews.
  • Maintain current pharmacy technician licensure and CE requirements as necessary.


  • List required and preferred qualifications (up to 10). Include education, skills and experience.
  • High School Diploma or GED required. Associate or College Degree Preferred.
  • Individuals must meet applicable Pharmacy Technician licensure and certification requirements at employment start date in accordance and compliance with the Illinois Pharmacy Practice Act.
  • Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable.
  • Previous experience as a pharmacy technician, especially in a specialty pharmacy or mail-order pharmacy setting, is desirable.
  • Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings.
  • Must have accuracy, attention to detail, and fluency in the use of computers. Ability to type at least 30 words per minute.
  • Must have organization and problem solving skills to handle patient conversations identify issues and address needs.
  • Must be proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint.
  • Must have knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources.
  • Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees.

About Rangam:

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
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