Data Entry Associate in Groton, CT

Summary:

• Support the Pharmaceutical Sciences (PharmSci) Learning & Development Operations Team with managing day-to-day administrative and project work, including learning management system (LMS) support, data entry, document management, and report generation.
• Support the delivery of effective, user-friendly training solutions to customers thorough technical analysis and review of eLearning courses.
• Support the transfer of on-the-job training (OJT) forms to a new template to enhance usability and consistency across all forms.
• Perform quality checks of submitted training forms and LMS data entries to ensure completeness and accuracy; follow up on any changes needed.
• Employ excellent customer service skills to support PharmSci learners, managers, trainers and training personnel.

Responsibilities:

Provide Learning Management System (LMS) support, including the following:

• Test eLearning courses in the LMS Sandbox environment
• Add or remove training curricula to/from learners
• Quality Check (QC) data entries in the LMS
• Provide course completion credit for training documented outside of the LMS

Provide document management support, including:

• Transfer On-the-Job (OJT) training forms to a new template
• Review completed training forms for completeness per procedure and approve forms in the Global Document Management System (GDMS)
• Generate training reports using validated reporting tools

Organicational Relationships:

• This role will primarily work with the PharmSci Learning & Development Operations Team

Other relationships include:

• Head of PharmSci Learning & Development
• PharmSci Learning & Development Strategy Leads
• Procedure Authors
• Assignment Process Owners
• Managers
• Learners
• Trainers

Education and Experience:

• BS/BA in education, business, or a scientific discipline
• 3-5 years of relevant experience, opened to candidates with less than 3 years experience that meet all criteria.
• Learning Management System administration experience (Success Factors experience preferred)
• Experience and/or familiarity with Good Manufacturing Practice (GMP) concepts
• eLearning software (e.g., Articulate) experience preferred
• Reporting tools (e.g., Business Objects) experience preferred

Technical Skills Requirements:

• Excellent attention to detail; ability to detect errors or inconsistencies between items that are very similar; ability to transcribe data with precision
• Excellent written and verbal communication skills
• Uses critical thinking skills and sound judgment to assess training issues to proactively solve problems
• Proficient in Microsoft Office Suite
• Able to learn and utilize multiple systems
• Able to work independently on assignments

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