Job Details

Job Description

• The position will support the Disability product lines by partnering with internal and external customers by processing medical records, addressing complex inquiries, and various other administrative tasks.

Duties:

• Handle inbound and outbound calls from/to providers
• Respond to inquiries from claim managers and providers
• Scan/Fax/email information to and from providers and other resources as appropriate
• Manage all tasks and mail within the process timeframes
• Mail or route forms and documentation to units for processing
• Process digital downloads and upload them into the system

Skills:

• Excellent communication and interpersonal skills
• Proficiency with Microsoft Outlook, Microsoft Word and Microsoft Excel, fax machines, scanning and intermediate computer skills
• Proficiency in managing multiple tasks
• Ability to meet deadlines in fast-paced environment
• Ability to address/resolve complaints, inquiries and service issues in a professional and effective manner
• Attention to detail and accuracy
• Possesses strong work ethic and organizational skills
• Ability to work independently and be reliable

Education:

• High School Diploma or GED Required.