Job Details

  • Title: Computer Operations Specialist
  • Code: RCI-18296-1
  • Location: Austin, TX 78758
  • Posted Date: 06/23/2022
  • Duration: 6 Months
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  Job Description

The position will follow the hybrid model. Work at home Monday and Friday. In the office Tuesday, Wednesday, and Thursday.


  • Must be on-call during non-business hours.
  • Monitors operation of multiple areas within Computer Operations: Batch Processing (Distributed/Mainframe), File Transmissions, Wide Area Network, and Application Services.
  • Monitors and controls the Production environment in accordance with established standards and procedures. Monitors the availability of the Production environment against SLA parameters. Ensures procedures/guidelines for problem resolution are followed.
  • Assumes the functions of the Change Management, and Scheduling during off -hours.

Job Duties and Responsibilities

  • Perform routine operation functions which include submitting jobs, monitoring messages, managing job/output queues, monitoring system resources, distributing reports, performing backups and troubleshooting hardware problems.
  • Maintain and update the operations procedures documentation.
  • Initiates communication to, and interface with, applications programming, technical personnel and vendor representatives.
  • Opens ServiceNow Tickets and executes action required to close ticket.
  • Interprets documented instructions into actions to be taken and to perform those actions.
  • Monitors hardware/software for respective areas. Observes equipment operation and report deviations or malfunctions. Manages return and receipt of phased out hardware.
  • Assist in researching and documenting processing failures.
  • Recognize and forecast operations problems and report them to their supervisor.
  • Performs audits on new processes and maintain procedures/schedules.
  • Basic system security knowledge.
  • Able to research and troubleshoot basic system issues.
  • Assists in technical problems and change implementation for respective areas.
  • Provide off-hours technical support and problem coordination/escalation.
  • Perform other assignments to comply with organizational mission, and to enable the Company to increase revenue, to become easier to do business with, to reduce unit costs, to reduce time to market and to increase customer and agent satisfaction. 


  • 1-3 years' experience in a hands-on computer/data center Operations role.
  • Experience with specific Network Operations Center processes and tools.
  • Familiarity with Virtual Servers and their Administration.
  • Hands-on experience with systems operation, job scheduling and submission.
  • Familiarity with Electronic Schedulers, SSIS, Windows Batch Scripting, MSQL and SFTP.

Optional Qualifications

  • Degree in Computer Sciences or related field.
  • Current relevant certifications.
  • Familiarity with ITIL, ISO process related to IT Operations functional areas.