Job Details

  • Title: Customer Service Representative
  • Code: RCI-105831
  • Location: Auburn, NY 13021
  • Posted Date: 07/06/2022
  • Duration: 6 Months
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  Job Description

  • Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction.
  • Refers special product orders to proper department for pricing and special construction details.
  • Edits customer orders assigning various code numbers for statistical tabulation and commodity identification.
  • Indicates method of shipment, tag information and product pricing.
  • Enters orders in ERP system and follows them up until order is acknowledged with a ship date to customers.
  • Communicates with customers through verbal, written and personal contact concerning delivery problems and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing and product availability.
  • Interfaces with necessary departments to effect solutions.
  • Generates inter-departmental inquiries regarding availability of delinquent product and requests to expedite product when needed.
  • Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions.
  • Enters customer inquiries generating service requests and activities to resolve customer inquiry.
  • Other duties as assigned by Export Customer Service Supervisor and/or Manager.

Education, Certificates, or Licenses Required:

  • Two (2) years of college or technical schooling or five (2) years’ experience in a technical position.

Main Duties & Responsibilities   

  • Experience./Skills/Knowledge Required Must have a working knowledge of order processing and marketing policies and procedures.
  • Should also have a basic knowledge of products, customers, pricing and logistics.
  • Minimum of 0-2 years customer service experience preferably in a technical product line, B2B Preferred.
  • Demonstrated customer advocacy skills
  • Ability to self-motiv