Customer Service Representative in Auburn, NY

• Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction.
• Refers special product orders to proper department for pricing and special construction details.
• Edits customer orders assigning various code numbers for statistical tabulation and commodity identification.
• Indicates method of shipment, tag information and product pricing.
• Enters orders in ERP system and follows them up until order is acknowledged with a ship date to customers.
• Communicates with customers through verbal, written and personal contact concerning delivery problems and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing and product availability.
• Interfaces with necessary departments to effect solutions.
• Generates inter-departmental inquiries regarding availability of delinquent product and requests to expedite product when needed.
• Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions.
• Enters customer inquiries generating service requests and activities to resolve customer inquiry.
• Other duties as assigned by Export Customer Service Supervisor and/or Manager.

Education, Certificates, or Licenses Required:

• Two (2) years of college or technical schooling or five (2) years’ experience in a technical position.

Main Duties & Responsibilities   

• Experience./Skills/Knowledge Required Must have a working knowledge of order processing and marketing policies and procedures.
• Should also have a basic knowledge of products, customers, pricing and logistics.
• Minimum of 0-2 years customer service experience preferably in a technical product line, B2B Preferred.
• Demonstrated customer advocacy skills
• Ability to self-motiv

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