Customer Service Representative in Auburn, NY

  • Title: Customer Service Representative
  • Code: RCI-105831
  • Location: Auburn, NY 13021
  • Posted Date: 07/06/2022
  • Duration: 6 Months
Talk to our Recruiter

  Job Description

  • Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction.
  • Refers special product orders to proper department for pricing and special construction details.
  • Edits customer orders assigning various code numbers for statistical tabulation and commodity identification.
  • Indicates method of shipment, tag information and product pricing.
  • Enters orders in ERP system and follows them up until order is acknowledged with a ship date to customers.
  • Communicates with customers through verbal, written and personal contact concerning delivery problems and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing and product availability.
  • Interfaces with necessary departments to effect solutions.
  • Generates inter-departmental inquiries regarding availability of delinquent product and requests to expedite product when needed.
  • Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions.
  • Enters customer inquiries generating service requests and activities to resolve customer inquiry.
  • Other duties as assigned by Export Customer Service Supervisor and/or Manager.

Education, Certificates, or Licenses Required:

  • Two (2) years of college or technical schooling or five (2) years’ experience in a technical position.

Main Duties & Responsibilities   

  • Experience./Skills/Knowledge Required Must have a working knowledge of order processing and marketing policies and procedures.
  • Should also have a basic knowledge of products, customers, pricing and logistics.
  • Minimum of 0-2 years customer service experience preferably in a technical product line, B2B Preferred.
  • Demonstrated customer advocacy skills
  • Ability to self-motiv

About Rangam:

Rangam Consultants is a minority, women-owned, disability workforce solutions global organization. Specialized in attracting and retaining talents globally for a rewarding career in IT, Engineering, Scientific, Clinical, Healthcare, Administrative, Finance, Business Management, and many more, while integrating veterans and individuals with disabilities into the workforce. Indeed, we connect career aspirants to relevant job opportunities, be it jobs in USA, UK, India, or Ireland. Also remote jobs, work-from-home jobs, or contract jobs in different verticals and industries.
Rangam strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies.Every day, we connect millions of people to new opportunities.