Job Details
- Title: Customer Service Representative
- Code: RCI-105831
- Location: Auburn, NY 13021
- Posted Date: 07/06/2022
- Duration: 6 Months
Talk to our Recruiter
- Name:Hardik Patel
- Email: hardik.patel@rangam.com
- Phone: 908-704-8843 ✖ 255
- Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction.
- Refers special product orders to proper department for pricing and special construction details.
- Edits customer orders assigning various code numbers for statistical tabulation and commodity identification.
- Indicates method of shipment, tag information and product pricing.
- Enters orders in ERP system and follows them up until order is acknowledged with a ship date to customers.
- Communicates with customers through verbal, written and personal contact concerning delivery problems and complaints such as material shortages, incorrect shipments, lost material, incorrect pricing and product availability.
- Interfaces with necessary departments to effect solutions.
- Generates inter-departmental inquiries regarding availability of delinquent product and requests to expedite product when needed.
- Evaluates stock product availability by analyzing customer backlog status with respect to acknowledged shipping schedules, commodity in stock and stock out positions.
- Enters customer inquiries generating service requests and activities to resolve customer inquiry.
- Other duties as assigned by Export Customer Service Supervisor and/or Manager.
Education, Certificates, or Licenses Required:
- Two (2) years of college or technical schooling or five (2) years’ experience in a technical position.
Main Duties & Responsibilities
- Experience./Skills/Knowledge Required Must have a working knowledge of order processing and marketing policies and procedures.
- Should also have a basic knowledge of products, customers, pricing and logistics.
- Minimum of 0-2 years customer service experience preferably in a technical product line, B2B Preferred.
- Demonstrated customer advocacy skills
- Ability to self-motiv