Job Details

  • Title: Customer Service Representative
  • Code: RCI-10622
  • Location: Elizabethtown, PA 17022
  • Posted Date: 08/11/2022
  • Duration: 4 Months
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  Job Description

Primary Customer Service Representative Job Responsibilities:

Scheduled shift hours between 8am-6pm. Work additional hours and Saturdays as needed

Start part time- transition into full time

  • Pevious Call Center & customer service experience required.
  • We really need people with call center experience as it relates to high volume customer calls ordering from an extensive list of products.
  • Serve customers by providing product and service information;
  • Resolve product and service problems, & order entry.

Customer Service Representative Job Duties:

  • Attract potential customers by answering product and service questions; suggest information about other products and services.
  • Open customer accounts by recording account information into NetSuite operating system.
  • Maintain customer records by updating account information into NetSuite operating system.
  • Input orders into NetSuite operating system.
  • Resolves product or service problems by clarifying and recording of the customer’s complaint in NetSuite operating system;
  • Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction/adjustment; follow up to ensure resolution.
  • Assist with candy packaging needs
  • Other job duties as assigned

Customer Service Representative Skills and Qualifications:


  • High school diploma or equivalent
  • General computer knowledge/skills.
  • Proficient with Microsoft Office Software; ability/willingness to learn specific job-related software packages
  • Ability to read and speak English
  • Quality Focused, ability to problem solve, strong listening skills, phone skills, ability to resolve conflict, ability to Multi-task.
  • Demonstrated ability to work with the public (our customers and prospective customers) pleasantly and successfully as a representative of the Wilbur chocolate brand.
  • 60% Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system – Netsuite.
  • Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
  • 20% Problem solve as related to the service and sales function of the role.
  • 20% Assist with special orders, & projects.
  • Read, write and speak English clearly.
  • Exercise general computer knowledge/skills.
  • Must be proficient with Microsoft Office software and have the ability to learn specific job related software solutions.
  • Ability to assist customers and represent client Cocoa & Chocolate ethically and at a high quality level.
  • Work in a fast paced environment
  • Work with a diverse team
  • Demonstrate dependability and a positive attitude
  • Ability to write neatly and have good organizational skills
  • High School diploma or equivalent (minimum)
  • 2 year associate degree in related field (high want)
  • Customer Service/call center experience - 2 years
  • Strong organizational and prioritizing skills
  • Excellent communication skills