Rangam Consultants is an award winning firm for IT solutions and SOW services. We provide multiple services in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical implementation, consulting, support and project management services to various government and Fortune 500 clients.
“Defined task, deliverable outcome”
Rangam understands your needs and when looking at a SOW we have a holistic view on the niche service & assigning a highly-skilled team
We align ourselves with your business
IT Consulting & Implementation Services
Backup System Recovery
The SOW objective was for Rangam to provide services including coding and development to the end user application support within the VES sales organization and SFDC, Global and Client’s Rapid Delivery systems.
Rangam’s help desk team had to meet the SLA of eighty (80) interactions or more a day via the Client’s Contact Center and ensure prompt, courteous and accurate application troubleshooting assistance on the Sale and Order Management teams. Rangam’s team in fact averaged 142 contacts a day for the last month reported.
Rangam’s Backup System Engineering Team’s needed to be involved with the client’s resources in order to configure and manage Symantec Netbackup, BackupExec, Data Domain, and Quantum, ComVault Tape library systems.
The expected outcome included performance engineering of backup jobs. The Backup Engineering team loaded & unloaded tapes from the Quantum Tape Libraries. This also includes coordinating the pick-up and delivery of tapes with the offsite storage company.
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